Frequently Asked Questions
Everything you need to know about shopping with Townteam Morocco
What are the shipping costs and delivery times within Morocco?
We offer nationwide delivery across Morocco. Standard shipping typically takes 2-4 business days. Shipping costs are calculated at checkout, but we often provide free delivery on orders above a certain threshold.
What is your return and exchange policy?
You can return or exchange any unworn item with its original tags within 14 days of receipt. Simply contact our customer service team to initiate the process.
How do I choose the right size for my clothing?
Each product page includes a detailed size guide. Since our fits range from slim to relaxed, we recommend checking your measurements against our chart to ensure the perfect fit.
What payment methods do you accept?
We accept Cash on Delivery (COD) for all orders within Morocco, as well as secure online payments via local and international credit/debit cards.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive a confirmation message or email containing a tracking number to follow your package's journey.
Are Townteam products made with high-quality materials?
Absolutely. Townteam Morocco prides itself on using premium fabrics and rigorous quality control to ensure our fashion pieces are durable, comfortable, and stylish.